How can we help?
Find answers to common questions or reach out to our team directly.
Service Hours
Monday – Sunday
8:00 AM – 5:00 PM (PST)In-App Help
Access from the app
Profile → Settings → HelpSend us a message
Fill out the form below and we'll get back to you as soon as possible.
Frequently Asked Questions
Quick answers to help you get started
How do I create an account?
When AI M0V1E launches, you'll be able to download it from the App Store and Google Play. Join our interest list at m0v1e.ai to get notified. You'll be able to sign up with your email, Google account, or Apple ID.
How do episodes and series work?
Series are organized into episodes that play in order. Episodes 1–7 are always free to watch. Episodes 8 and beyond require a D3LUXE membership or credits to unlock.
What are D3LUXE membership tiers?
We offer Bronze, Silver, Gold, and Platinum tiers. Each tier unlocks more content and features. Silver and above unlocks all locked episodes. You can manage your subscription in the app under Profile > Membership.
How do credits work?
Credits let you unlock individual episodes without a subscription. The credit cost depends on episode duration: 1 credit for short, 5 for medium, and 10 for long episodes. You can purchase credits in the Credits Wallet.
Is my data safe?
Yes. We use Supabase for secure authentication with industry-standard encryption. We support multi-factor authentication (MFA) for additional account protection. See our Privacy Policy for full details.
What devices are supported?
AI M0V1E is available on iOS (15.1+) and Android (7.0+). Our web experience at m0v1e.ai lets you browse content and access support from any browser.
Can I upload my own AI-generated content?
Yes! Creators can upload videos and series through the Upload tab. Series episodes must be uploaded in numerical order. All uploads go through content moderation to ensure community guideline compliance.
How do I report a problem with a video?
While watching, tap the menu icon and select "Report." You can report content for various reasons including inappropriate material, copyright concerns, or technical issues. Our moderation team reviews all reports.
Still need help?
Our team is ready to assist you. Reach out and we'll respond within 24 hours.
Email help@m0v1e.ai